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Frequently Asked Questions

How long does it take to ship my order?
Most retail orders are dispatched same day or next business day.

Domestic transit times: Tinderbox is located in Balingup, in the South West of WA, so allow a little extra time to receive your order. Approximate transit times are: Perth 2 business days, regional WA 3-4 business days, other capital cities 5 days, other regional areas 6-7 days, other remote areas and islands 7-10 days. If you have provided an email address you will receive an email from Australia Post on how to track your item - check your junk mail folder, it may be in there. If you select express post, Australia Post cannot guarantee overnight delivery from our warehouse, although many are delivered overnight to Perth. You can expect products to arrive 2-3 days earlier in other regions and up to a week earlier in remote areas.

International Transit Times: Allow approximately 10-20 business days for international orders to most countries. Unregistered international post is not trackable, but it does include insurance. Check your import restrictions before purchase - Tinderbox is not responsible for customs charges or import restrictions at the receiver's end.

Do you have a free delivery threshold?
Postage within Australia is free for all retail orders over $150 via regular post. Orders below $150 are charged $12 shipping anywhere in Australia. The free delivery threshold does not apply to orders shipped by express post, which costs $19.95 regardless of the order amount.

Heavy Order Exceptions: An additional cost may apply for bulk orders (including those over $150 in value) for orders over 7kg in weight or are large in size.  We will contact you first to approve any additional charge. 


What is Benzoin?
Benzoin (or Gum Benzoin or Benzoin Gum), is a tree native to tropical Asia and is used as a fixative in perfumes and incenses. The function of a fixative is to add stability to the essential oils and reduce evaporation, which allows the scent to last longer on the skin. Not to be confused with the petrochemical benzene.   

What is a Tincture?
These are the concentrated liquid extracts of herbs using alcohol (a high quality alcohol: botanical and non-denatured) as the solvent. Dry or fresh herbs are steeped in alcohol, sometimes called a menstruum, and this can be made to varying concentrations. Tinctures are quite concentrated and most of the medicinal constituents of the plant are extracted with minimal processing. The alcohol preserves the extract and this can, in fact, remain potent for many years. Tinctures are readily absorbed into the body where they are fast acting and efficacious; they are versatile and convenient to use.

What is a Botanical Undenatured Ethanol?
It is simply pure ethyl alcohol, derived from grains. Tinderbox chooses to use alcohol in its purest form. In contrast, most commercial perfumes use cheaper, denatured ethanol, which has poisons added such as methanol or copper sulphate.
Tinderbox uses botanical undenatured (or non-denatured) ethanol in several of its products for two main reasons:
a. the scent stays even throughout the bottle because the ethanol keeps the essential oils blended together (many essential oils naturally try to separate from each other or in water);
b. it evaporates quickly so once applied to the skin the alcohol evaporates, leaving the scent of the essential oils to linger.

What is a Solubiliser?
Like the old saying goes, water and oil don’t mix. A natural solubiliser is added to some preparations, particularly sprays, to help fix essential oils to the water molecules. The solubiliser Tinderbox uses is from a vegetable source.


What are cream perfumes?
The compact nature of a solid perfume ensures convenience and versatility. Set and fixed in its firm base of a quality cold pressed vegetable oil and beeswax means that it will keep for a long time.  Indeed the solid perfume was one of the earliest ways to perfume the body and archaeologists have uncovered ancient examples still bearing a strong smell signature. Smelling it directly from the pot will not reveal an accurate character profile because a solid perfume needs movement with friction and warmth for its dormant personality to emerge.
This form of perfume is ideal to rub onto specific pulse points of the body, and certainly the more obvious wrist, neck and elbow. The human body does, however have other hot spots, which indicate its spiritual nature; where energy meridians converge and distribute information and life force. These are the physiological locations of chakra vortexes and a powerful way to use perfume to assist in your quest for spiritual growth.
This method of application, unlike more diffuse cologne, is of a discrete and personal nature, whereby you are directly immersed in your own private scent story, unless you allow another to share this olfactory intimacy. It is also interesting to layer the different forms of scent by applying both cologne and cream perfume. This will tend to have a deepening and enriching effect, creating both a multi-layered, aromatic aura about your person for others to sense your presence and also a more clandestine scent arena in which you can personally revel. After all, we use perfume primarily to please, uplift and heal ourselves and everything else positive that occurs is a bonus corollary of this.


Are the new eco pump bottles in the skin care range recyclable?
Recycling your empty Tinderbox skin cream container is so easy – it requires no dismantling or cleaning – you simply put it in the plastics section of your recycling bin. These pumps packs are made from polypropylene, which can be recycled through council pickups that allow Number 5 recyclables. This range of airless pumps is a relatively new system of pump pack that contains no metal parts so all you need to do is put the whole container, as is, in the plastics section of your recycling bin. This is unlike the glass jars, which needed to be washed and clean before putting in the recycling bin; and the lid could not be recycled.
As Tinderbox only uses natural preservatives in its products, the new pump packs are also more hygienic and will lengthen the shelf life of each product. This reduced oxidation also preserves the natural vitality and life-force of these botanical creams.
The vacuum pump dispenser is also quite unique. If you press all the way down, the dose is quite generous – perfect for, say, a body lotion. But if you are using a face cream you can partially pump a small amount without creating the problem of air in the tube. The result is that you get a nice, clean pump each time and can dispense any amount that you choose – reducing wastage.

What's the difference between a “natural perfume” from pure botanicals and most commercial perfumes available?
Common perfumes are manufactured completely or mostly from synthetic aroma chemicals that mimic the real thing.  When these mass-produced perfumes list notes of certain fragrant flowers such as rose or jasmine for example, they contain no such pure ingredients or else very little. Often they are themed around aromatic plants that do not even yield volatile essential oils or are not produced commercially because of exorbitant costs. These notes are created from synthetic aroma compounds, often from petrochemicals and can include phthalates, which are also understood to disrupt hormonal balance.
For more information go to:
Not so sexy: Hidden chemicals in perfume and cologne. (ewg.org)
Is your perfume poison? (Healthimpactnews.com)
The toxic effects of perfume (care2.com)

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