Last Updated Monday 30 March 2020. Changes to our Balingup store. We are only open for phone orders/pickup. Online orders continue to be processed as normal. If you would like to use our 'drive-thru' service instructions in this update.
When visiting our Balingup store:
Tinderbox remains open for phone orders and online orders for pickup or delivery through local volunteer networks and Australia Post.
While the shop looks closed, we are still here adhering to strict sanitising and distancing protocols to make available many essential herbal products to assist during this difficult time. This includes: sanitisers, herb teas, essential oils, breathing blends, elixirs and chest rubs and many more helpful items.
Phone 08 9764 1034 (even if you’re outside the store and want it now) or order online www.tinderbox.com.au and enter PICKUP in the discount code to avoid freight charges.
If you are outside our store and waiting for your order:
Maintain a distance of at least two metres to anyone around you.
Please be patient. Things might take a little longer than usual.
Our "Drive-Thru" Service: Please call (08 9764 1034) or email us (firstname.lastname@example.org) and we can process your order remotely; then you or a friend can come down and we will deliver it to your car parked outside. Alternatively, make an online order and use PICKUP in the discount code to avoid delivery charges. Leave a note on what time you'll be popping through and we'll have the order ready to deliver to your car outside (phone us again when you are outside and ready to receive your order).
You can order at www.tinderbox.com.au: We continue to process and ship orders via Australia Post.
Staff use readily-available Tinderbox hand sanitiser and liquid soap to wash their hands constantly throughout the day.
No staff members come to work if they are feeling unwell, regardless of their travel history.
Our products are already made in laboratory conditions with all relevant hygiene and safety principals adhered to (including lab coats, gloves, booties, eye wear and a specialised air extraction system). In addition, no new raw food desserts are being made for the time being.
All surfaces throughout the building, including the staff kitchen and order packing areas, are wiped down with disinfectant many times throughout the day. As are our kitchen and office equipment including phones and computers.
We are all practising physical distancing - avoiding physical contact with our colleagues, suppliers and customers. We put our hands in front of our hearts to gesture 'Namaste' as a preferred method of greeting. It encompasses all of what we believe - we honour the light in you.
In times of a pandemic, keeping things in perspective is paramount to function in practical, pro-active and positive ways.
Currently, we are processing wholesale and web orders. Our retail storefront is open for phone orders and pickups only.
We provide a valuable service and helpful products for this time and are doing everything we can to remain fully able to meet customer requirements.
We hope to function as effectively as possible under the increased pressures of this time. Your understanding for any delays is appreciated.
At this stage our operating hours remain 9-5 weekdays and 10-4 weekends and public holidays.We will continue to provide you with updates to protocols, operating hours and ordering should anything change.
Lokha Samasta Sukhino Bavantu - May All Beings Be Free From Suffering